Netflix playback specification reduced to SD after updating Asus 5z to Android 10
raghav170899
Level 1
in Fan Chat
Just got the update to Android 10 on Asus 5Z. Earlier Netflix used to stream in full Hd but now it says SD in Maximum Playback Resolution. Contacted Netflix support, they say contact Device Manufacturer. Have a HD plan on Netflix...
Asus please fix this
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Same problem happenening here, i hope asus fix it soon.
Try to clear your Netflix app's cache/data - and also does this still exist?
This will not solve. ASUS on Android 10 lost its Widevine L1 certificate. For now, only the downgrade will bring it back.
Doesn't work. Even tried reinstalling the Netflix app.
The resolution is still limited to SD only.
None of the solutions work. please look into it. also Amazon HD support will be appreciated
Did you root your phone? Rooting will cause it to drop to L3 and nothing we can change.
Not at all sir. I have not rooted my phone. As I have stated earlier Netflix used to stream at full Hd resolution on Android Pie but this problem started after updating to Android 10.
It was stable OTA build. I have not used the beta version.
And this problem is not limited to just my phone, it is prevelant with several users of Asus Zenfone 5Z.
Kindly provide a fix . It has been a more than a month since I reported this .
It is difficult to provide a fix for something we cannot see. But we'll look more into it.
Netflix has been streaming at 720p for ages, recently it seems Netflix made some changes which allowed 1080p streaming , for relevant HD enabled Netflix-account.
But you are saying your device cannot stream even 720p but rather defaults down to "SD" , something like 480p.
And I can see it is likely because your device is recognized as Widevine L3 by Netflix ;
What does this app report? https://play.google.com/store/apps/details?id=com.androidfung.drminfo&hl=en
You may post a screenshot of the information page from the device.
Then the follow-up would be to find out, why is your device reporting Widevine L3 - even if you say you did not root/unlock it.
Which is your firmware version?
Kindly see this thread . Same problem .
Could you first help me with what I would need?
I have Android 10
Thanks, we'll investigate.
Which country are you based in?
India
Please enable Hd content on amazon prime.
Same here, and for everyone I guess, please fix it. From Brazil.
we r frm India..
kindly Enable HD streaming in Amazon Prime video..
i hv been reprtng this issue since 10 Beta .,.but u guys r unable to resolve it..
kindly fix Dear Team ASUS
@CH_ASUS HD streaming in both Amazon and Netflix is missing despite having Widevine L1 certification in india, Please look into it. Also significant battery drain fix and some camera tweaks are required before you officially conclude the support for Asus 5Z. PLease look into it
@CH_ASUS
Same is the case with me.
Drm shows widevine l1
Netflix shows widewine l3.
Maybe you screwed up Netflix particular libraries.
Hi
Check Netflix HD after the latest recent update (100.10.107.36)