Popping sound when pressing back cover below the camera

joonabsjoonabs Level 1
edited September 2020 in ZenFone 6

My back cover seems to be loose at the back of the phone and when pressed on the area marked on the picture sticky popping sound can be heard, which resembles that of failed adhesive. Is this typical issue or is it just my device?

Best Answers

Comments

  • Maybe that is how they avoid the back cover to heat up. It will come as a cost of weaker heat dissipation but since I am not seeing thermal issues with my phone I assume that is acceptable.

  • I just tried it on my ZF6, but I can't confirm that issue.

  • testsvc1testsvc1 Level 1
    edited December 2019

    I have just received my Zenfone 6 today and I can confirm I also have this problem. A loud popping or clicking sound can be heard when I press on the area outlined in OPs photo. I can actually press outside of the area to the right and next to the camera and hear the pop as well.

    I did some further testing and I can actually hear a cracking sound when I apply pressure and press down around and directly on the the fingerprint scanner. If I press on the left side it cracks, then pressing on the right side it pops. In fact the whole top 15-20% of the phone is cracking and popping.

    It may be a problem related to adhesive because if I swipe my finger back and forth and apply pressure along the area, it actually "sticks" again and the popping goes away temporarily. For around 30 seconds the area feels very solid. The problem is that it pops back out again shortly afterwards.

    I was under the impression that the back of the phone is made from glass. Glass doesn't bend and pop like plastic when pressure is applied to it so it does sound like a problem with a layer under the cover.

    Also, my phone had the loose wobbly camera issue right out of the box from the first time I picked it up. I did run the calibration tool however it comes loose after some time again. I noticed that after pressing in the area and hearing the loud pop then the camera makes the lose clicking sounds afterwards when the phone is picked up so these two issues seem to be related.

    These definitely feel like low build quality and/or manufacturing defect issues to me. I would like to hear from the ASUS support in this thread regarding this issue otherwise I am returning the phone.


  • I should have add that I switched on my ZF6 for the first time on 19.6.2019, so I probably use it longer than the others in this thread.

  • I already marked this thread as a solved but I did make the same question for technical support and I can tell you how they answer. I assume that in my case the issue started after my phone came back from motherboard repair.

  • I assume that in my case the issue started after my phone came back from motherboard repair.

    Could it be the same cause for other equally affected?

  • testsvc1testsvc1 Level 1
    edited December 2019

    Can you change the status of the thread? I suspect this is a larger issue. I was surprised that you marked the thread closed and you awarded a the solution to a comment questioning if it was even a problem with a nonsensical explanation. I guess online gaslighting really is effective.

    Anyway, it is definitely a problem. As I mentioned, it seems like a manufacturing defect or very low build quality. Whatever the cause, is deeply disappointing to get a new phone out of the box that has loose parts and is cracking when you touch the back. It doesn't inspre confidence in ASUS quality.

  • testsvc1testsvc1 Level 1
    edited December 2019

    I have started a new discussion here. I will link to it but leave it unanswered so it doesn't get buried:

    https://zentalk.asus.com/en/discussion/13881/cracking-of-popping-sound-on-back-around-the-camera/p1?new=1

  • Hmm ...

    One day, I've just cleaned my phone and press on it randomly and I noticed that there is a little play on that part of the phone.

    For me, it doesn't matter honestly ... I don't think that it is a massive issue that will badly affect users like this "famous" motherboard issue.

This discussion has been closed.