Can't update to Android Q

poltergeist84poltergeist84 Level 1
edited September 2020 in ZenFone 6

Hello All!

My ZenFone 6 won't update to Android Q, and I can't figure it out why.

I have the firmware PPR2.181005.003.WW_Phone-16.1220.1908.191-0 on my phone, and tried so many times to search for an update, but it never finds any...

On the support site I see version WW-16.1220.1908.189 only but it's still not an Android Q firmware, isn't it?

I was tried to factory reset my phone 2 times, but it won't help.

Does anyone have an idea what can I do?




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