Fingerprint option not available

prashanthprashanth Level 3
edited September 2020 in ZenFone 6

Today after i charged my phone,i wasnt able to unlock my phone with fingerprint so i thought may be problem due to android 10 and i went to settings to re enroll it

But couldn't find the option at all

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Im telling you this is the worst experience with softwqre so far and before you tell me to reset i would like to point out all the problems i faced and the solutions

1.restart problem in pie-did a factory reset

2.ui lags- did a factory reset(android 10)

3.switching off after call ends -no solution yet

4.asus lancher keeps crashing -did a factory reset(android pie)

5.bluetooth connectivity issue -did a restrat(android 10)

6. no long press response -did a restart(android 10)


I can do a reset or restart and I'm sure device would be fine but should i restart and reset every day .I can do a reset or some kind if i find a bug in a year or 6 months but this is not acceptable at all

Is this the kind of experience you want to give...please do good testing in software....i regret going for this device rather than one plus considering this is my first flasgship and i wanted this to be somewhat unique and i trusted asus ....@Anders_ASUS @LP_ASUS @CH_ASUS

I don't have any grudge against the brand ,i respect it for it's Innovation but after spending 33k on a phone and getting this kind of useless experience is not at all acceptable

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