ROG Phone 2 (12/512) Freezes and Auto Restart Problem



  • 24o8199424o81994 Level 1

    Hello @Anders_ASUS I've been told you're the mod to talk to about this,

    So my device first started having issues where it would random reboot and freeze and shutdown completely, soon after frequent 2-3 reboots and freezes everyday it died on 29th April 2020. It had similar issues in the month of Feb 2020 where they replaced my motherboard, I have the RMA number for that and this makes it the 2nd malfunctioning of the device.

    Now the problem is I've been without a working device for more than 20 days, due to lockdown no service centers aren't open here in the city, delivery services are running fine, have exchanged emails with ASUS Customer service for the past 20 days with all the details, video of the device being dead, build number, etc, ASUS has been denying any kind of service and is telling me everytime to wait which I definitely can't, I'm freaking frustrated!!

    So lets read this again, I am without a working device for more than 20 days now , service centers aren't open in the city, lockdown won't be over anytime soon, my studies and work is on halt. I'm sending this message & emails through someone else's phone, i have been in contact with ASUS through this person's number and yes ofcourse they give me the same reason every freaking time, denying any kind of service. It seriously sucks to be in this situation!

    I'm stuck and feeling helpless!!! Help me out!!!

  • borloloy89borloloy89 Level 1

    I'm really disappointed choosing this rog 2 i thought this phone is a beast but fucking not! Republic of gg!

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