Screen Flickering and Non Responsive Touch
void.prasanjit
Level 1
Hi I'm facing a strange issue with my ROG 2. The issue is that randomly my touch become unresponsive and screen starts Flickering from more than 5-20 mins. I'm using so many android phones but this is the first time I'm reporting any issue. I will share 2 screenshots which will help understanding the issue.
1). Unresponsive Touch along with screen Flickering and screen greyout.
2). Long pressing power button does not restarts the phone
Troubleshooting I have done:
1). Fully reset the phone
2). From developer settings turned off hardware overlays
3). Disabled adaptive brightness
4). Tried testing the same in Safe Mode
Even after doing all the troubleshooting the issue persists.
I have also captured videos I can share them if it's required
1
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Comments
This sounds/looks like a hardware issue. On the first picture are those horizontal lines an animation, or were they persistent on the screen? I recommend approaching your local ASUS repair center for a screen replacement.
Yes it seems like a hardware issue and yes about the horizontal lines they randomly starts getting visible on the screen and at the same time touch does not work. I will post the video tomorrow which will clarify the assumptions.
And yes I have visited the service centre too and as this is a new phone they don't have the screen available with them and it may took months to import the screen... I'm really pissed of now... What's the point of wasting so much money If I only get a defective handset along with bunch of software BUGS and unstable UI?
I'm sorry to hear that the repair center doesn't have any replacement screens on hand to repair your phone. They will be your best bet for a resolution to this issue.
You could try contacting ASUS support directly. You might have better luck there as some technicians at our ASUS Service Centers don't have the same info as ASUS support.
https://www.asus.com/support/CallUs/
https://www.asus.com/support/Product/ContactUs/Services/questionform/?lang=en
Yes I have already in touch with them regarding this issue.
I am also facing the same issue.... horizontal lines appearing on the screen and touch becoming unresponsive...please advise how to resolve it
It's a hardware issue and they will repair it for you... You have to visit the nearest ASUS authorised service centre
same suggestion as above, ASUS Support
https://www.asus.com/support/CallUs/
https://www.asus.com/support/Product/ContactUs/Services/questionform/?lang=en