aero active cooler 2 not recognized

having problems w/ this i bought the global version w/ cooler 2. i can still plug a headphone jack and charger,but the fan want recognize pls help
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having problems w/ this i bought the global version w/ cooler 2. i can still plug a headphone jack and charger,but the fan want recognize pls help
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The cooler might be damaged. Please reset your phone and if it doesn't help, then you know that you need to contact our support.
I have desame prblem...urs ok now?