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[Phone/Pad] Weak or disconnected 3G /LTE signal

FAQBotFAQBot admin
edited September 2020 in FAQ

Please follow steps below for troubleshooting：

  1. Contact network provider to check if the place where you stay has no signal of mobile network
  2. Move to a place where your phone/tablet can receive stronger signal
  3. Install your SIM card on another phone/tablet to check if there is problem with your device.
  4. Access Safe Mode by long pressing power key > tapping and holding Power Off > tapping OK

    If your device works well in Safe Mode, there may be some 3rd apps that cause malfunction

    Please reboot your phone/tablet and check again if it works well
  5. Backup your data and perform factory data reset
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