[ZenFone/Pad] Troubleshooting - Abnormal charging

FAQBotFAQBot admin
edited September 2020 in FAQ

※1. Please check if any sign of damage on the USB Cable and the AC adapter, such as breakage, pins bent or pins deformed. Do not use damaged USB cable or AC adapter.

   2. Please check and remove any debris from the USB port on the device. If the USB port is damaged, please bring your device with the USB cable and AC adapter to your local ASUS service center for further assistance.

 

Troubleshooting - Fail to charge

1. Use the original ASUS USB cable and adapter. Remove the USB cable from adapter,re-connect and charge for 15 to 30 minutes to see whether the charge dysfunction can be improved and solved.



2. Charge your device by conecting to laptop (Laptop has Insufficient power supply) : If you charge your phone/pad by connecting it to USB port of laptop, we suggest you plug the original ASUS adapter provided in the package into the power socket and charge for 15- 30 minutes to confirm.



3. After you connect phone/pad to adapter, please check whether the power indicator is ON.( only for the device with power signal indicator)

    If there is NO power signal, please send your device to Repair Center for examination,and please be aware to attach the USB cable and charger for our examination as well.

    If power indicator is ON, restart the device and check.



4. Update the system firmware to the latest version :  Tap"Settings">"System">"System updates",and Tap"Chekc now



5. Enter Safe ModeLong press power key > Tap and hold"Power Off" > Tap "OK". If your device works normally under Safe Mode but  turns to be malfunctional after you restart, such error case may be caused by 3rd party applicaitons. We suggest you backup all the data stored in device and conduct system factory reset



6.  Back up all the data and conduct factory reset on your device to default status.



7. If your phone/pad still doesn't work functionally by following the above troubleshooting, please send your device back to Repair Center for further examination, and please be aware to attach the USB cable and charger for our examination as well. Contact Us at https://www.asus.com/support/CallUs

 



Power does not increase when the charging is in process 

1. Reboot your Phone / Tablet



2. Use or replace another ASUS USB cable and adapter to charge and check again.



3. Try other USB port or socket to test.



4. Update the system firmware to the latest version :  Tap"Settings">"System">"System updates",and Tap"Chekc now



5. Access to Safe ModeLong press power key > Tap and hold"Power Off" > Tap "OK" ) If your phone / tablet works well in safe mode, but cannot work normally after you restart the device,  malfunction might be casued by 3rd party apps; we suggaat you backup your all data and conduct system factory reset 



6. If your phone/pad still doesn't work functionally by following the above troubleshooting, please send your device back to Repair Center for further examination, and please be aware to attach the USB cable and charger for our examination as well. Contact Us at https://www.asus.com/support/CallUs  

 

Battery cannot be full-charged or abnormally long charge time 

1. Use or replace another ASUS USB cable and adapter to test.



2. If you initially charge by connecting to laptop with USB cable ,  try to charge your device with AC power adapter.



3. Try to charge with other power outlets.



4. Running the power consuming app when you are charging the device is NOT suggested.



5. Update the system firmware to the latest version :  Tap"Settings">"System">"System updates",and Tap"Chekc now



6. Access to Safe Mode ( Long press power key > Tap and hold"Power Off" > Tap "OK") If your phone / tablet works well in safe mode, but cannot work normally after you restart the device,  malfunction might be casued 3rd party apps; we suggest backup your all data and conduct system factory reset.



7.   If your phone/pad still doesn't work functionally by following the above troubleshooting, please send your device back to Repair Center for further examination, and please be aware to attach the USB cable and charger for our examination as well. Contact Us at https://www.asus.com/support/CallUs  

 

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