[Phone/Pad] Troubleshooting for abnormal working in 3rd party applications downloaded by users

FAQBotFAQBot admin
edited September 2020 in FAQ

Please follow below steps for troubleshooting:



1. Clear App Cache : Tap " Settings " > " Apps "  > Find and click the application that you want to clear up > Click " Clear cache "



2. Update the app:In Play Store, tap the " menu icon " on the upper left corner  > Choose  " My apps & games " >  and tap " UPDATE ALL "



3. Uninstall and reinstall the app:Tap " Settings " > " Apps " > Find the application that you want to uninstall. Then , re-download the app from Google Play Store.



4. Check for firmware updates:In " Settings " -> " About " -> " System update " > Tap " Check Update



5.  If the problem cannot be solved , it might be caused by abnormal working in application. We suggest you issue the feedback to the application vendors for further solution.

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