[Phone/Pad] Troubleshooting - Abnormal display or error message pops up when activating camera

FAQBotFAQBot admin
edited September 2020 in FAQ

Please follow below steps for troubleshooting:



1.  Restore Camera settings : Camera > Tap upper-left gear icon to Setting > Restore default settings

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2. Update firmware to the latest version:From Settings > About >System updateCheck Update.



3. Accessing to Safe Mode:Press and hold the Power Key > Tap and hold Power off > Tap OK;If your phone / tablet works in Safe Mode, the malfunction might be caused by 3rd party apps. Please reboot your phone / tablet and check again if the problem persists.



4. Backup your data and perform factory data reset.

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