[Phone/Pad] Unexpected device reboot

FAQBotFAQBot admin
edited September 2020 in FAQ

Please follow below steps for troubleshooting:



1. Update firmware to the latest version:" Settings " > " About " > "System Update " > " Check update "



2. If it only happens when you execute some specific applications ,please try to update, reinstall or to uninstall the app.



3. Access to Safe Mode ( long press power key > tap and hold " Power Off " > " OK ") :If your device works well in safe mode, malfunction might be caused by 3rd-party apps. Please reboot your device to check again if it works well.



4.  Backup your data and perform factory data reset.

    Note: Once RESET was performed, all data, apps, settings and personal information will be deleted after initialization.



If above steps can't solve your issue, please contact ASUS Customer Center for help.

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