Hi, I'm using this phone on AT&T who I know is horrible for non carrier phone support, and I only get 3g. Have anyone managed to get 4g going somehow? At&T has basically said "get a different phone"..
I'm using AT&T in California on ZF6 and have had spotless 4G coverage. It also worked in Phoenix last week and dropped to H+ at the Grand Canyon.
Were you able to get stable 4G in your location with your previous phone?
Yes, I did, Chicago suburbs so 4g is everywhere, previous phone a Samsung S6 which worked fine (until it didn't) but once I swapped it it went to 3G. H+ to be precise. I tried going in and recording the new IMEI and it did nothing. The unlocked 4g APN quoted by AT&T gives no service at all of any generation- Is it possible to show me your setup so I could try? The store is helpful but the backend people at AT&T literally tell me "Your phone is provisioned for the network, but that doesn't guarantee any specific level of service. You need to switch to a carrier certified phone next time"
Sure thing. I'm not a network guru by admission, so let me know what settings you'd like to compare and I'd be happy to share.
I had to change some settings with my previous iPhone to get it to work in Japan and was quickly lost in all the jargon. Luckily Softbank helped me out.
A set of screenshots of your current APN settings would be the best thing for me I think, thanks for your help
I hope this helps!
Very strange, as mine is identical.... ah well. I'll have to keep working on finding a solution.
Hi sorry, one more thing- could you dial *#*#4636#*#* and check in phone info what data type is set? No need for a screenshot on this one.
Another idea if you can't get it working, is to visit one of their stores and see if it works with another SIM. Or if you know someone else with AT&T that you can swap with. The SIM shouldn't matter but I've read about much stranger things that shouldn't work that turned out to be the solution :D
It returned LTE for all applicable data fields. The alternate sim idea might be worth trying as well!
Unfortunately, what I hear is that AT&T's system will ping for IMEI and discover it in a day or two. How can I doublecheck my phone's variant? I should have a Edition 30 version C ...
So can anyone confirm my variant from this?
That serial number is coming up with a twelve month warranty. I'm seeing that you do have an Edition 30 though, which has a 30 month warranty.
Send me an email at [email protected] I work with at the US corporate office, we can get this issue sorted out.