Camera cannot flip

pwnkmr1802pwnkmr1802 Level 1
edited September 2020 in ZenFone 6

Hi Asusians,


I am facing issue while switching to selfie mode and error is camera cannot flip and the picture automatically goes 180 degree opposite .


Anyone faced this issue. Any solution will be much appreciated

Comments

  • The easiest potential solution is to check if your phone case doesn't interfere with proximity sensor. Try removing any case you have and try again.

  • Hi,

    I'm facing the same issue several times. And when it flips it doesn't take a picture.

    I have to reflip it and try again. It's strange.

    Other issue is when is mounted on the car dashboard on the horizontal it does not flip back entirely when engaged on the selfie mode.

    Got the original case and before it was not interfering, this issue started only a few weeks ago.

  • @pwnkmr1802 as ColorSage said, could be dirty/covered proximity sensor.

    @Vêner Does it flip all the way? Does it seam to flip att normal or reduced speed? Is this behavior with our camera app?

    If the phone is exposed to small vibrations during flipping, it might flip slower (more controlled) but it should still flip all the way unless it feels/believes that it could damage the camera if it continues. You shouldn't flip and drive ;)

    It could be that there is something mechanically wrong. Best way to find out is to reset your phone. If it doesn't help, then you need to send it for service.

  • I have this problem too, sometimes it said that the ''camera can't flip'' when I am trying to use the front camera.

    resetting the phone to factory setting did not help.

    maybe it's software problem.

  • If it's software, then everybody would have it and you wouldn't notice is right after a factory reset. It's probably hardware so please contact your ASUS Support

    https://www.asus.com/support/CallUs/

    https://www.asus.com/support/Product/ContactUs/Services/questionform/?lang=en

    Some countries offer walk in service centers but not all offers phone support.

    https://www.asus.com/support/service-center-location

  • @Anders_ASUS

    Does it flip all the way? Does it seam to flip att normal or reduced speed? Is this behavior with our camera app?

    - yes it flips all the way at normal speed. Yes with Asus camera app.

    If the phone is exposed to small vibrations during flipping, it might flip slower (more controlled) but it should still flip all the way unless it feels/believes that it could damage the camera if it continues. You shouldn't flip and drive ;)

    - not flipping whilst driving but when is mounted on the support for the Android Auto.


    It could be that there is something mechanically wrong. Best way to find out is to reset your phone. If it doesn't help, then you need to send it for service.

    - sometimes it flips but cannot take a picture, then it flips again by itself and allows the picture to be taken.

    - Also sometimes the message "cannot flip" appears on the screen but the camera is flipped and a picture can be taken.

  • Sounds weird. That message normally only appear when the proximity sensor is covered or dirty but then it should't flip.

    I still say, that you should try a reset first and if it doesn't help, then you need to send it for repair.

This discussion has been closed.