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Wifi disconnecting problem

paras0710
Rising Star II
Hi i am having this issue since day 1 with Asus 6z is that wifi connection keeps disconnecting itself randomly and the culprit i think is dual band wifi with same SSID. I have mi router pro and both bands have same SSID and i think Asus 6z is unable to switch between them swiftly and make this problem. All other devices in my home also my previous phone did not have this problem.
I once reported this but i wasn't sure if it is my device or everybody facing the same issue so i keep using it as its is. But now its started to annoying me once i was making some online payment and in middle of payment gateway wifi disconnect and money deducted without redirecting to merchant. A week back i was trying to post this problem here on this forum but when i clicked post the wifi disconnect and it did not posted and everything i wrote got clear so i didn't post it back then also.
I cannot record this on video as it is random (i just checked while writing this it disconnects again and connect itself after 5-10 seconds) when disconnection happens i have to manually connect it or wait for atleast 5-15 seconds to connect automatically.

BTW i already tried reset network from settings

12 REPLIES 12

kikoly
Hall of Fame II
Is your wifi channel 2.4GHz or 5GHz? Is there a disconnection problem if you use another one?

paras0710
Rising Star II
kikoly

Is your wifi channel 2.4GHz or 5GHz? Is there a disconnection problem if you use another one?


View post
Are you asking if i am using 2.4 or 5 GHz ? If yes then already mentioned i am using dual band router with both bands have same SSID/wifi name. If you are asking which channel i am using then i am using channel 1 on 2.4 GHz with 40mhz bandwith and 36 on 5 GHz with 80 mhz bandwidth.
All device switches to band with strong signal automatically and i think Asus is have problem doing so. I think if both bands have different name it is working ok( i will check it again) but i dont want to name both differently even router itself have option of doing so so that is not something one must not do.
3FPYRQZ2BHSJ.jpg

kikoly
Hall of Fame II
paras0710

https://zentalk.asus.com/en/discussion/comment/17525#Comment_17525

Are you asking if i am using 2.4 or 5 GHz ? If yes then already mentioned i am using dual band router with both bands have same SSID/wifi name. If you are asking which channel i am using then i am using channel 1 on 2.4 GHz with 40mhz bandwith and 36 on 5 GHz with 80 mhz bandwidth.


View post
Don't use the same SSID / wifi name? Will also disconnecting?

paras0710
Rising Star II
kikoly

https://zentalk.asus.com/en/discussion/comment/17528#Comment_17528

Don't use the same SSID / wifi name? Will also disconnecting?


View post
I think not but i will check and reply after that.